Support

Need help with RosterShift? Here's how to reach us and find quick answers.

Get help by email

The fastest way to reach us is by email at support@rostershift.app. RosterShift is built and maintained by an independent developer, so we read every message personally — please include your team name and a short description of the issue so we can help quickly.

Frequently asked questions

Many common questions — pricing, the free trial, location privacy, and how RosterShift works — are answered on our landing page FAQ.

Joining a team

To join your hospital team's roster, ask your coordinator for a join code. Enter the code in the app under Join a team, and you'll get access to your team's workspace, published rosters, and announcements. If your join code isn't working, contact your coordinator first — if the problem persists, email us and we'll help troubleshoot.

Account and data requests

If you'd like to update your account details, export your data, or request deletion of your account or waitlist entry, email support@rostershift.app and we'll take care of it. See our Privacy Policy for more on how your data is handled.

Subscription help

Subscriptions are managed through your Apple ID. To view, change, or cancel your RosterShift Pro subscription, go to your iPhone's Settings > [your name] > Subscriptions. For billing issues, Apple's support team can usually help fastest; for anything about what's included in RosterShift Pro, reach out to us directly.